Welcome to householddecorativeitems.com (hereinafter referred to as “this website”). We are committed to providing you with high-quality household decorative items and excellent customer service. If you are not satisfied with your purchase, the following refund terms will help you understand our refund policy.
1. Eligibility for Refund You may apply for a refund under the following circumstances:
The product is damaged during transportation. The received product does not match the product you ordered. The product has obvious quality problems. Please note that we do not accept refund requests due to personal reasons (such as dislike, incorrect color, etc.), unless otherwise stated.
2. Refund Application If you are eligible for a refund, please submit a refund application to our customer service team within 14 days of receiving the goods. The refund application should include the following information:
Order number Date of purchase Product name and quantity Reason for refund Attach relevant photos (such as evidence of product damage or incorrect product)
3. Return Process Once your refund application is approved, we will provide you with a detailed return address and return instructions. Please ensure that you follow these requirements when returning the product:
The product should be in its original packaging, unused and undamaged. Send the return package via a trackable shipping method and retain the shipping receipt.
4. Refund Processing We will process your refund request within 7 business days of receiving the returned goods. The refund will be returned using your original payment method, and the specific time may vary depending on the processing speed of the payment institution.
5. Shipping Fee Policy For returns due to product quality issues or incorrect shipments, we will bear the relevant shipping costs. For refunds requested due to personal reasons, the shipping costs will be borne by you and will not be refunded.
6. Special Terms Customized products, special offer items, or promotional items are generally not eligible for refunds. Please check the relevant instructions before purchasing. These refund terms may be changed at any time. The modified terms will be published on the website, and you are responsible for checking them regularly.
7. Contact Us If you have any questions about the refund terms, please feel free to contact our customer service team.
Thank you for choosing householddecorativeitems.com. We hope you are satisfied with our products!
